Refund policy

Last Updated: September 6, 2026

At www.franceluxeus.shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it (unworn, unused, with tags, and in its original packaging).
  • You must provide the receipt or proof of purchase.

3. How to Initiate a Return

  1. Contact our customer support team at hello@franceluxeus.shop with your order number and the reason for the return.
  2. Once your return request is approved, we will provide you with the return shipping address and instructions on how and where to send your package.
  3. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs & Fees

  • Defective/Damaged Items or Wrong Shipments: If the product is defective, damaged during transit, or incorrect, please contact us immediately. We will cover all return shipping costs and arrange a replacement or full refund at no extra charge to you.
  • Customer Change of Mind: If you are returning the item due to personal preference or a change of mind, the customer will be responsible for paying the return shipping fees.
  • Restocking Fee: We do NOT charge any restocking fees.

5. Refund Process & Timeline

We will notify you once we’ve received and inspected your return. If approved, your refund will be automatically processed back to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.